// FAQ

Once a test kit has been shipped, it can’t be refunded. We highly recommend you speak with our friendly team if you are unsure— your consultation can always be rescheduled as per our Terms and Conditions. We’ll work with you to find a time that suits, so you don’t miss out on getting the support you need.

It’s simple and stress-free.
Once you order, we’ll send your test kit straight to your door with easy instructions. Collect your sample at home (or local pathology lab), pop it into the express postage bag, and when the results are ready we’ll walk you through everything step by step.

You’ll leave with answers, clarity, and a plan.

Most results are ready in 2–4 weeks once the lab receives your sample. We’ll keep you updated along the way, and as soon as your results land, we’ll book you in.

Yes — because real change takes time. We have a subscription texting service that covers 4 short queries a month about your protocol.
Need more? Book a follow-up and we’ll dive deeper.

We don’t just hand you data and leave you guessing. We take world-class testing and translate it into clear, practical steps you can use straight away.
Our clients walk away with confidence, clarity, and ongoing support options — not confusion.

Yes — flexibility is built in. Choose: Test-Only if you just want the raw lab results. Full Package if you’d like everything explained in detail, plus your own supplement plan and follow-up.
Changed your mind later? No problem — you can upgrade to a package anytime.

Each package gives you everything you need to move from raw results to a clear action plan. That means testing, professional interpretation, and personalised recommendations — with support along the way to make sure you feel confident and clear about your next steps.

Yes. We only work with internationally recognised, accredited laboratories.
Each test is evidence-based and interpreted by experienced practitioners, so you can trust that the results are accurate and the recommendations practical.

Our testing is designed for anyone who want deeper insights into their health.
Whether you’re dealing with low energy, hormone changes, gut issues, or simply want to optimise your long-term wellbeing, our packages give you the clarity you need to take action. Children below the age of 18 must have permission from a legal guardian.

Absolutely. Your results are yours to keep and share — whether that’s with your GP, specialist, or another health professional.

Our testing and advice are personalised — which means your results and plan are unique to you. If a friend or family member is interested, they’re welcome to book their own consultation so we can give them the same care.